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This case study will examine the leadership challenges and key decision points in designing a system that did, in fact, facilitate the adjudication over 99 percent of the appeals received within the statutory timeframe of 15 days. It will also discuss how decision-making choices led to the development of new technologies and intra-agency collaboration that will be carried into the future to further improve services to the public.

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act. 

The cash payment programs for renewable energy and low-income housing investments that the Department of Treasury (Treasury) enacted in the American Recovery and Reinvestment Act (the Recovery Act

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act. 

In response to fiscal challenges facing state and local governments in the financial crisis, Congress, via the American Recovery and Reinvestment Act of 2009 (ARRA) created the Build America Bond (

This report is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

The American Recovery and Reinvestment Act of 2009 (Recovery Act), signed by President Barack Obama on February 17, 2009, provided America with a $787 billion investment package to ―… boost the fai

A development project leads a rural Philippine village into setting up a cooperative to build a fish sanctuary. Farmers and fishermen fall out over raising the necessary capital, leaving the village in disharmony and the project facing death.

This case offers students an opportunity to discuss rural development.

This case looks at the ethical challenges one manager faces as he attempts to create productive a relationship with his board while maintaining loyalty to and from staff.  Lessons in local government, ethics, management and dealing with boards.

Wellington Street Pier Project is a short, well crafted case, which explores the leadership and ethical challenges a new Port Director faces as he attempts to create a productive relations

When a rumor gets out of hand on the eve of reorganization, a deputy mayor must determine a precise plan for dealing with the rumor and the underlying conflict.

This short, fast moving teaching case will provoke excellent class discussion about a familiar and politically charged managerial problem: the rumor mill.

This fictional collage is based on actual incidents and situations observed by the author in human service agencies in different jurisdictions. The case has been taught in a course broadly concerned with the development of information systems for government and nonprofit organizations. The course approaches the topic from three perspectives: 1. The systems thinking tradition; 2. Principles of data architecture; 3. Challenges of software development methodology.

In a mid-sized U.S. county, children’s lives are lost and the local Office of Child Welfare finds its own information management practices to be implicated in the tragedy.

Despite not holding a traditional leadership position, Denis Altvater works to reverse the poverty, school dropout rates, drug abuse and other damage done by hundreds of years of repression and prejudice; while preserving the Wabanaki Indian culture.

For the past decade, Denise Altvater and her colleagues have been reconnecting hundreds of Wabanaki youth with their culture, religion and traditions.