Case Study Search

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A suburban town experiences controversy and service gridlock over construction and land use permit processing. Students work on how to find tools to correct these service and political problems.

Instructors may use this case to teach operations analysis, and demonstrate the use of "continuous improvement" or "work re-engineering," inclusive decision-making and strategic organizational deve

The events that led to the bankruptcy of the San Antonio Symphony illustrate conflicting goals that nonprofits face, addressing both financial viability of their organizations and artistic and cultural views of how nonprofits should operate.

This case is about the events that led to the bankruptcy of the San Antonio Symphony.

The case begins in Spring 2007 with Paul Shoemaker and Ruth Jones, the respective executive directors of Social Venture Partners (SVP) Seattle and Social Venture Partners International (SVPI).

Students gain insight into the subtle and unsubtle mechanics of state health politics and how they affect managed care demonstration projects. Also familiarizes students with fee-for-service provider plans and programs for low-income consumers.

Experimental programs are gaining popularity among state policy makers as a means to innovate in small, protected steps.

A doctoral student takes the opportunity of a "natural experiment" to investigate whether public transportation systems that facilitate "reverse commuting" might provide a policy response to the problem of urban unemployment.

This two part case and its companion bring real world problems into the study of statistics, research design, and communication with non-statistician audiences.

A skeptical consultant sets out to evaluate a rural development project and discovers it to be a genuine success, then ponders how to analyze its strengths and write a report that will help similar initiatives gain support.

Yumeko Shirooka is a consultant hired by the Japanese Ministry of Foreign Affairs to evaluate development activities in China.

This case is intended to help students explore the strategies associations and non-profit organizations can use to significantly change the environment in which they operate and thus the services they provide the public.

On November 6, 2006, the night before a public advisory vote on whether to fluoridate the water supply in Skagit County, Washington, Tracy Garland, the president and CEO of the Washington Dental Se

This case is designed to illustrate the difficulties of working to improve customer service in a resource-challenged setting with little or no formal authority.

This case is designed to illustrate the difficulties of working to improve customer service in a resource-challenged setting with little or no formal authority.

On the eve of an inspector general's critical report to a hostile Congress, HEW faces the dilemma of how to handle the fallout. This case may be used as a vehicle to discuss press relations and how public managers should frame an issue for the media.

During her lunch break, Eileen Shanahan, assistant secretary for public affairs at the Department of Health, Education and Welfare (HEW), learns that the first annual report of HEWs inspector gener