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New manager scrambles to cope with day-to-day crises while trying to take on new tasks. How does she create organizational capacity in this situation? What should she do when problems persist?

When Denise Fleury left the insurance industry to become head of the Minnesota Office of State Claims in June 1984, she knew the job would be challenging.

This case can be used in a graduate level public management and leadership course to allow students to consider different approaches for Vice Minister Quesada in implementing major organizational change and how he handles the pressures upon him as a person and leader. This case can also be used in a leadership and organizational performance course to evaluate Quesada’s restructuring approach in managing rural health implementation and how to monitor and focus attention. Finally, this case could be used in a management course related to international development in the health sector to analyze the complex environment public manager’s face in implementing sweeping organizational changes in the developing world as well as his tactics for dealing with institutional opposition.

The case narrator is doing research on the health sector in Portobello—an alias for a Central American country—and follows Vice Health Minister Jose Manuel Quesada as he implements several major po

As a result of activities within the Abu Ghraib prison, Donald Rumsfeld faced circumstances that were arguably as grave as any leader will ever encounter. The case offers a useful opportunity to apply frameworks taught in public management and policy courses.

During the U.S. led war in Iraq, allegations of prisoner abuse within the Abu Ghraib prison evoked angry reactions worldwide.

Describes utility's efforts to solve customer service failures and make transition to ambitious new recycling program requiring changes in citizen, as well as agency, behavior.

While there was a myriad of policy decisions that plagued the Seattle Solid Waste Utility, the agency also faced mounting customer dissatisfaction from consumers and the press who were becoming mor

This case presents the challenges facing Seattle city council member Tom Weeks, who is interested in improving service delivery and cost-effectiveness in city services.

This case presents the challenges facing Seattle city council member Tom Weeks, who is interested in improving service delivery and cost-effectiveness in city services.

Hurricane Katrina resulted in a tragic humanitarian disaster due to a decades-long combination of government action and inaction. In this sense, it was a preventable disaster.

This case focuses on the long and short-term factors that contributed to making Hurricane Katrina a humanitarian emergency in the City of New Orleans.

This case looks at the future of Residential Habilitation Centers in WA State and explores problem-solving approaches to a highly emotional issue, involving multiple constituents, federal and state laws, and state and federal service systems.

This case study explores the complexity of the Washington State legislative debate regarding the future of Residential Habilitation Centers (RHCs) for people with developmental disabilities.

This three part case chronicles a philosophical and practical shift in services to children and families at the Iowa Department of Human Services (DHS), and the resulting collaborative process for change across distinct human service jurisdictions.

This three part case chronicles a philosophical and practical shift in services to children and families at the Iowa Department of Human Services (DHS), and the resulting collaborative process for

Undertaking major social service reform during the 90's, Missouri seeks to deliver more family centered services and achieve a greater level of partnership with local governments and nonprofit organizations.

In the mid-1980’s, many of Missouri's children were in trouble—for a whole host of complex social, economic, educational, and health-related reasons.

As U.S. involvement in Somalia disintegrates, Clinton administration policy on multilateral peace operations evolves from an expansionist view of UN peacekeeping to a more limited perspective on its role in U.S. national security and defense.

The Clinton Administration and Multilateral Peace Operations (A & B) opens a window on the complex process of major national security and defense policy formation, both as it proceeds through b