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The second IMC term builds upon the first, relating the importance of the internal operational capacity to the external environment. However, in this second term, the focus is on the specifics of operational effectiveness, rather than on the broader strategic examination of the first term.

The second IMC term builds upon the first, relating the importance of the internal operational capacity to the external environment.

How should a complex public organization such as a public university respond to changes in the organizational environment when there are many "voices" with power to speak on emerging public issues that affect the university in different ways?

This teaching case presents a problem of how complex public organizations respond to changes in the organizational environment.

A suburban town experiences controversy and service gridlock over construction and land use permit processing. Students work on how to find tools to correct these service and political problems.

Instructors may use this case to teach operations analysis, and demonstrate the use of "continuous improvement" or "work re-engineering," inclusive decision-making and strategic organizational deve

A local nonprofit organization's rapid success at applying a venture capital approach to philanthropy creates widespread interest in replicating its model in other cities.

This case illuminates issues associated with the replication of nonprofit organizations and their affiliation in larger structures.

This three part case forces students to grapple with the complex decision to cut costs by downsizing. Students then explore what leadership must do to implement continuous quality improvement and rebuild staff morale.

This is a finely woven case about a hospital's decision to overcome its operating loss by downsizing.

New manager scrambles to cope with day-to-day crises while trying to take on new tasks. How does she create organizational capacity in this situation? What should she do when problems persist?

When Denise Fleury left the insurance industry to become head of the Minnesota Office of State Claims in June 1984, she knew the job would be challenging.

This case study will examine the leadership challenges and key decision points in designing a system that did, in fact, facilitate the adjudication over 99 percent of the appeals received within the statutory timeframe of 15 days. It will also discuss how decision-making choices led to the development of new technologies and intra-agency collaboration that will be carried into the future to further improve services to the public.

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act. 

This case study examines the leadership challenges and key decision points in designing and successfully implementing a system that ensured that stimulus money Congress designated under the America

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

    At the time the American Recovery and Reinvestment Act (Recovery Act) was enacted, Stefan Silzer was well into the second month of an assignment as part of the U.S.