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This case study will examine the leadership challenges and key decision points in designing a system that did, in fact, facilitate the adjudication over 99 percent of the appeals received within the statutory timeframe of 15 days. It will also discuss how decision-making choices led to the development of new technologies and intra-agency collaboration that will be carried into the future to further improve services to the public.

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who

This report is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

The American Recovery and Reinvestment Act of 2009 (Recovery Act), signed by President Barack Obama on February 17, 2009, provided America with a $787 billion investment package to ―… boost the fai

As a result of activities within the Abu Ghraib prison, Donald Rumsfeld faced circumstances that were arguably as grave as any leader will ever encounter. The case offers a useful opportunity to apply frameworks taught in public management and policy courses.

During the U.S. led war in Iraq, allegations of prisoner abuse within the Abu Ghraib prison evoked angry reactions worldwide.

This case presents the challenges facing Seattle city council member Tom Weeks, who is interested in improving service delivery and cost-effectiveness in city services.

This case presents the challenges facing Seattle city council member Tom Weeks, who is interested in improving service delivery and cost-effectiveness in city services.

This case illustrates the struggles of a well established nonprofit to understand its financial position after expanding its real estate and long-term debt just prior to the Great Recession. 

This case illustrates the struggles of a well established nonprofit to understand its financial position after expanding its real estate and long-term debt just prior to the Great Recession.

As U.S. involvement in Somalia disintegrates, Clinton administration policy on multilateral peace operations evolves from an expansionist view of UN peacekeeping to a more limited perspective on its role in U.S. national security and defense.

The Clinton Administration and Multilateral Peace Operations (A & B) opens a window on the complex process of major national security and defense policy formation, both as it proceeds through b

This teaching note accompanies the Elizabeth Best case series available at Harvard Business Online. This note demonstrates the importance of informal aspects of authority and influence; that most authority is earned, not conveyed by title.

This teaching note accompanies the Elizabeth Best case (# 675123), which is available online from the 

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act. 

This case study examines the leadership challenges and key decision points in designing and successfully implementing a system that ensured that stimulus money Congress designated under the America

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

The housing crisis placed the U.S. Department of Housing and Urban Development (HUD) firmly at the forefront of the response to the Great Recession.

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who