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How should a complex public organization such as a public university respond to changes in the organizational environment when there are many "voices" with power to speak on emerging public issues that affect the university in different ways?

This teaching case presents a problem of how complex public organizations respond to changes in the organizational environment.

This case study will examine the leadership challenges and key decision points in designing a system that did, in fact, facilitate the adjudication over 99 percent of the appeals received within the statutory timeframe of 15 days. It will also discuss how decision-making choices led to the development of new technologies and intra-agency collaboration that will be carried into the future to further improve services to the public.

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who

This report is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

The American Recovery and Reinvestment Act of 2009 (Recovery Act), signed by President Barack Obama on February 17, 2009, provided America with a $787 billion investment package to ―… boost the fai

This case can be used in a graduate level public management and leadership course to allow students to consider different approaches for Vice Minister Quesada in implementing major organizational change and how he handles the pressures upon him as a person and leader. This case can also be used in a leadership and organizational performance course to evaluate Quesada’s restructuring approach in managing rural health implementation and how to monitor and focus attention. Finally, this case could be used in a management course related to international development in the health sector to analyze the complex environment public manager’s face in implementing sweeping organizational changes in the developing world as well as his tactics for dealing with institutional opposition.

The case narrator is doing research on the health sector in Portobello—an alias for a Central American country—and follows Vice Health Minister Jose Manuel Quesada as he implements several major po

A popular and rich case to resolve customer service, accountability, and staff motivation problems ossified in a tradition of hierarchical decision making and unproductive meetings.

Everyone’s life has been touched by experience with a library.

As a result of activities within the Abu Ghraib prison, Donald Rumsfeld faced circumstances that were arguably as grave as any leader will ever encounter. The case offers a useful opportunity to apply frameworks taught in public management and policy courses.

During the U.S. led war in Iraq, allegations of prisoner abuse within the Abu Ghraib prison evoked angry reactions worldwide.

When a Japanese economic development advisor introduces management techniques that emphasize devolution of decision making, he finds Uruguayan managers decidedly unresponsive to his ideas.

For 18 months, Mr. Kazuo Sakamoto had been in Uruguay under the sponsorship of Japan Aid, the major implementing agency for Japan's international cooperation projects.

With a focus on daily operations, this piece shows students viable alternatives to "command control" management styles. Accompanied by thorough teaching notes, this four page case provides important lessons in the politics of the administration of small integrated practices and creating accountability for production through local tracking systems.

In the rush to integrate physician practices into PHO-like structure, accountability for physician productivity is frequently ignored.

A recently appointed engineering commissioner in an urban building department is confronted with disconcerting allegations of unethical conduct by one of her supervisors. Students gain insight on handling highly visible and symbolic personnel issues and managing the situation to expedite valuable changes in department culture.

Students of public or personnel management will be challenged by this fast moving case study showing the sequential decisions made in a charged management situation.

This case presents the challenges facing Seattle city council member Tom Weeks, who is interested in improving service delivery and cost-effectiveness in city services.

This case presents the challenges facing Seattle city council member Tom Weeks, who is interested in improving service delivery and cost-effectiveness in city services.