Case Study Search

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Larry Frymire, founding Executive Director of New Jersey Public Television, opens the case pondering his sudden removal from his leadership post.

This case presents the challenges facing Seattle city council member Tom Weeks, who is interested in improving service delivery and cost-effectiveness in city services.

This case presents the challenges facing Seattle city council member Tom Weeks, who is interested in improving service delivery and cost-effectiveness in city services.

This case follows an ongoing leadership challenge within a small volunteer-dependent non-profit crisis support organization called the Corvallis Crisis Line (CCL), and the impact of poor management

The hospital must cut costs, and shift from a primary nursing model of patient care to an integrated practice model. This case explores working with a grant to reorganize, and to implement new programs with an interdisciplinary approach.

The case takes place in Beth Israel Hospital, an institution with highly progressive top management, and details a hospital's transition from the primary nursing model of patient care to an integra

Fostering Success launched an equity initiative to meet its ambitious goal of high school graduation parity in the surrounding county. A consultant led the agency through several required trainings and in starting an Equity Team. 

Early on, conflict emerged. Staff did not understand the purpose of equity training or see the connection to better outcomes for youth in foster care.

This E-PARCC award-winning case chronicles Seattle’s effort in 2014 to become the first major city in the country to pass a law raising its minimum wage to $15 per hour. It’s told from the perspective of protagonist Ed Murray, the newly elected Mayor of Seattle who attempts to broker a deal by assembling a large and diverse committee of affected stakeholders to write the law.

This E-PARCC award-winning case, "Combat and Collaboration in Seattle's Historic Minimum Wage Debate” provides a gripping and vivid example of an innovative policy-making process in a major city.

This case, taking place in an urban transit system, provides an excellent vehicle for teaching about crisis management of circumstances. Difficult systems and cultural problems require attention, as do immediate safety and public confidence issues.

The "Express Maintenance" case examines a broken culture and formal and informal incentives that work against the mission and purpose of an urban bus system.

The case describes the situation as newly appointed commissioner walks into it her roll in Department of Juvenile Justice, including the internal tensions and significant operational problems in every division, the agency's history of bad press and feuds with City Hall. This case illustrates strategic analysis and management's role in change.

This "Innovations in State and Local Government" case begins in January 1983, when Ellen Schall is appointed commissioner of New York City's Department of Juvenile Justice, an agency in upheaval.

A newly hired program manager in a county health and human services department faces the challenge of turning a policy decision into a successful program, taking it from the developmental stage to actual implementation.

This is an excellent case to illustrate the use of training as a leverage point to reform a service delivery system.

The dilemmas and escalating crises facing a new executive director of a small, multipurpose nonprofit, plus the particular challenges of taking charge after a popular founder/executive director leaves. The case presented an overview of general management responsibilities and some basic principles of board management and staff relationships.

These teaching cases present dilemmas and escalating crises facing the new executive director of a small, multipurpose nonprofit organization.