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The challenges facing the founder and executive director of a small nonprofit organization related to organizational growth, issue advocacy, and board development.

This case presents a dilemma facing Cheryl Chase, the founder and Director of the Intersex Society of North America (ISNA), an organization whose mission is to end shame, secrecy, and unwanted geni

New manager scrambles to cope with day-to-day crises while trying to take on new tasks. How does she create organizational capacity in this situation? What should she do when problems persist?

When Denise Fleury left the insurance industry to become head of the Minnesota Office of State Claims in June 1984, she knew the job would be challenging.

Pressured by privatization, struggling bureau attempts jointly sponsored, multi-level cooperation. Illustrates dynamics and alternative strategies for labor-management dialog, and the role of union leaders and managers in solving workplace problems.

Organizational change is the focus of this case, which describes how labor and management come together in a cooperative rather than adversarial way in response to changing political and economic c

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act. 

The cash payment programs for renewable energy and low-income housing investments that the Department of Treasury (Treasury) enacted in the American Recovery and Reinvestment Act (the Recovery Act

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act. 

In response to fiscal challenges facing state and local governments in the financial crisis, Congress, via the American Recovery and Reinvestment Act of 2009 (ARRA) created the Build America Bond (

This report is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

The American Recovery and Reinvestment Act of 2009 (Recovery Act), signed by President Barack Obama on February 17, 2009, provided America with a $787 billion investment package to ―… boost the fai

This case can be used in a graduate level public management and leadership course to allow students to consider different approaches for Vice Minister Quesada in implementing major organizational change and how he handles the pressures upon him as a person and leader. This case can also be used in a leadership and organizational performance course to evaluate Quesada’s restructuring approach in managing rural health implementation and how to monitor and focus attention. Finally, this case could be used in a management course related to international development in the health sector to analyze the complex environment public manager’s face in implementing sweeping organizational changes in the developing world as well as his tactics for dealing with institutional opposition.

The case narrator is doing research on the health sector in Portobello—an alias for a Central American country—and follows Vice Health Minister Jose Manuel Quesada as he implements several major po

This case presents challenges in linking policy analysis and development to implementation when confronted with conflict from within and without a public organization.  It is appropriate for use in a graduate level public management course and would also work well in a leadership or ethics class.

The California Bureau of Public Lands is responsible for the management of all state-owned lands. It contracts with private timber companies to harvest timber.

A popular and rich case to resolve customer service, accountability, and staff motivation problems ossified in a tradition of hierarchical decision making and unproductive meetings.

Everyone’s life has been touched by experience with a library.