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A small state agency, under gubernatorial and legislative pressure to apply information technology to service delivery, plies a painstaking path through selection, development, and implementation of a pilot project with strategic implications.
This four part case examines a state agency's alignment of its information technology plan with its strategic business plan to increase accessibility of public information, simplify workloads, maxi
A newly appointed state agency director, tasked with helping the governor fulfill his vision of a "digital state," faces organizational, budgeting, and political issues as he attempts to start up Internet based services for citizens.
Helping to teach about basic issues in managing technology, this case uses one of the most common citizen experiences as the example.