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This fictional collage is based on actual incidents and situations observed by the author in human service agencies in different jurisdictions. The case has been taught in a course broadly concerned with the development of information systems for government and nonprofit organizations. The course approaches the topic from three perspectives: 1. The systems thinking tradition; 2. Principles of data architecture; 3. Challenges of software development methodology.

In a mid-sized U.S. county, children’s lives are lost and the local Office of Child Welfare finds its own information management practices to be implicated in the tragedy.

Despite not holding a traditional leadership position, Denis Altvater works to reverse the poverty, school dropout rates, drug abuse and other damage done by hundreds of years of repression and prejudice; while preserving the Wabanaki Indian culture.

For the past decade, Denise Altvater and her colleagues have been reconnecting hundreds of Wabanaki youth with their culture, religion and traditions.

The case tells the story of how a simple project to raise HIV awareness among sex workers evolved into a larger project that sought to empower one of the most marginalized populations in Bangladesh to fight for their basic human rights.

This case describes the development of an innovative HIV/AIDS prevention project in Bangladesh that targeted sex workers and other high-risk groups.

The five mini-cases on ethics in managerial decision-making are intended to portray real life managerial dilemmas in a way that will help students develop frameworks for addressing those dilemmas.

The five mini-cases on ethics in managerial decision-making are intended to portray real life managerial dilemmas in a way that will help students develop frameworks for addressing those dilemmas.<

This case follows an ongoing leadership challenge within a small volunteer-dependent non-profit crisis support organization called the Corvallis Crisis Line (CCL), and the impact of poor management