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At the monthly meeting of the beach cities chief of police meeting a relatively new member to the group proposes the regionalization of SWAT services. The lack of response to his proposal leaves the chief wondering "what happened and what next?".

The case focuses on the experience of a relatively new, but highly regarded, chief of police using the monthly meeting of police chiefs to see if they would consider a regional approach for deployi

The case describes the situation as newly appointed commissioner walks into it her roll in Department of Juvenile Justice, including the internal tensions and significant operational problems in every division, the agency's history of bad press and feuds with City Hall. This case illustrates strategic analysis and management's role in change.

This "Innovations in State and Local Government" case begins in January 1983, when Ellen Schall is appointed commissioner of New York City's Department of Juvenile Justice, an agency in upheaval.