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Teaching Notes from casebook Leadership and Diversity Written by Dean Barbara J. Nelson, UCLA School of Public Affairs. Case teaching experience, discussion questions, recommend readings, and tools for class role play can be found in these notes.

The teaching notes presented here are from an outstanding casebook on Leadership and Diversity written by Dean Barbara J. Nelson, UCLA School of Public Affairs.

National Student Aid Board is inefficient almost to the point of collapse. Case describes the fundamental transformation that restored the agency, and elicits discussion of problem definition, organizational productivity, and operational capacity.

New leadership appointed to head Sweden's National Student Aid Board faces a near desperate situation.