Case Study Search

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New manager scrambles to cope with day-to-day crises while trying to take on new tasks. How does she create organizational capacity in this situation? What should she do when problems persist?

When Denise Fleury left the insurance industry to become head of the Minnesota Office of State Claims in June 1984, she knew the job would be challenging.

This case can be used in a graduate level public management and leadership course to allow students to consider different approaches for Vice Minister Quesada in implementing major organizational change and how he handles the pressures upon him as a person and leader. This case can also be used in a leadership and organizational performance course to evaluate Quesada’s restructuring approach in managing rural health implementation and how to monitor and focus attention. Finally, this case could be used in a management course related to international development in the health sector to analyze the complex environment public manager’s face in implementing sweeping organizational changes in the developing world as well as his tactics for dealing with institutional opposition.

The case narrator is doing research on the health sector in Portobello—an alias for a Central American country—and follows Vice Health Minister Jose Manuel Quesada as he implements several major po

This case is intended to help students explore the strategies associations and non-profit organizations can use to significantly change the environment in which they operate and thus the services they provide the public.

On November 6, 2006, the night before a public advisory vote on whether to fluoridate the water supply in Skagit County, Washington, Tracy Garland, the president and CEO of the Washington Dental Se

CFLs pose potential environmental, health, and safety risks, but are a necessity. What do we do about products, or practices, that have obvious benefits and yet also pose some risks? What is “acceptable risk” in a democratic society? And who decides?

Consumers have increased their use of compact fluorescent lamps (CFLs) due to their greater energy efficiency relative to traditional incandescent bulbs.

This case exercise will help students learn to:

  1. Scan the environment (internal and external) in which a program operates, and identify the key  players whose support or opposition can support or hinder program implementation;
  2. Recognize some common obstacles in translating a policy decision into a successful program;  and
  3. Think about the use of training as one leverage point in changing a service delivery system.

Summary: Basic Health is a state-sponsored program providing health insurance coverage to low-income families in Washington state.

Should the consumer have the "right to know", or are nanotech food labels unnecessary and unhelpful? 

This cases poses a hypothetical debate over efforts at the U.S. state level to mandate labels on food products containing or packaged in materials containing engineered nanomaterials.

This five part case series focuses on a manager charged with overseeing worker health and safety, who discovers some surprising results in the data he has about a program that dispel his previous assumptions, and other results that leave him with more questions.

This case focuses on Monty Paradis, a manager charged with overseeing farm worker health and safety, who discovers surprising results in the data he has about a state regulatory program called the

Traces the unsuccessful efforts of many, in and out of government, to solve lead poisoning of poor New York City children. Gordon Chase confronts the dilemma.

This case traces the efforts of a variety of individuals, in and out of government, to solve the lead poisoning problem in New York City.

This case contains themes pertinent to policy analysis, science and public policy, public management, and ethics. It can facilitate a rich discussion that can last 45-70 minutes, but it is suitable to shorter, more focused discussion of specific issues as well.

This case describes the decision by administrators at San Jose State University to ban blood drives on campus and the aftermath of that decision.

After 5 cyclist fatalities in 16 months, city leaders decided something needed to be done.

Bicycling and Coast City is a comprehensive case study based upon a fictionalized city on the central coast of a Western state.